Booking Policies
Cancellation Policies
Confirmed reservations can be canceled or Rescheduled through an email or by reaching out to the reservation team
Below are the cancellation charges which are applicable
- If the cancellations are made 12 days before the check-in date, 30% of the total package amount will be considered a cancellation charge.
- If the cancellations are made 7 Days to 11 days before the check-in date, 50% of the total package amount will be considered a cancellation charge.
- If the cancellations are made 2 days to 6 days before the check-in date, 75% of the package amount will be considered as a cancellation charge & rescheduling will not be applicable.
- If the cancellations are made 48 hours before the check-in date, 100% of the package amount will be considered a cancellation charge & rescheduling will not be applicable.
- In case of a No-Show, there will not be any refund or rescheduling.
- Cancellations & rescheduling are not allowed for reservations made for any Special Events Like “The new Year Event”, “Christmas”, or for any festivals etc.,
A minimum charge of 3% on the total package amount is applicable on any cancellation as payment gateway/transaction charges.
Refund Policies
- Applicable refunds will be processed within 3 to 7 working days once approved from finance and reservation team
- Any refunds against cancellations will be made to same payment mode which was used for making the reservations.
Rescheduling Policies
Below is the Re-Scheduling policy which is subject to slots availability.
- Any reservation can be rescheduled but only once.
- Re-scheduled check-in date must be within 90 days from the the current check-in date.
- At the time of re-scheduling request, customers have to settle 100% of the package amount.
- Re-scheduled reservations cannot be cancelled or further rescheduled.
- Free re-scheduling is available if same has been requested before 7 days of the check-in date only.
